Back Office Outsourcing at Scale
Focus on your core and let us handle the rest. We're your nearshore back office support partner who can streamline processes and manage back office teams to propel your business at scale.
Highest English proficiency
Culturally in-tune with the US
24/7/365 availability
Simple or complex processes
Nearshore in Latin America
100% dedicated or partial reps
Fill the backlog
Every business gets bogged down with tasks, and these tasks add up causing your business to slow down. We can alleviate distracting tasks and give you peace of mind that your business is running properly.
Focus on your strengths
When you outsource your tasks to us, you enable your business to focus on its core strengths and grow faster. Keep your main thing the main thing.
Free up your team's bandwidth
Just about anything can be outsourced.
Don't see what you're looking for?
Let us know.
Data entry / Data extraction
Finding, extracting, and inputting data can be time consuming but necessary. Let us handle it.
Data enrichment / Data cleansing
In many cases, you need more data, better data, or accurate. Sometimes you need all three.
ID / Document verification
KYC and other verification needs are critical to your business, but they can be securely outsourced to us.
Customer billing
We'll manage your customer billing so you can maintain customer relationships. Don't mix the two.
Customer retention / recovery
Late payment, retention, or recovery, are commonly outsourced tasks. We can increase your overall $.
Loan processing
We can free up front-end, middle, and back-end paperwork and communication.
Insurance processing
Claims intake, compliance paperwork, and client outreach. Almost all processes can be outsourced.
Something else?
We're agile and quick learners. Let us know what your team needs to off-load so business can grow and scale.
Committed to Doing Better
Our people are the key ingredient to our success. We retain high quality team members because we are committed to their growth. We invest in our people and their communities via better wages, ongoing development, and supporting local causes. We uphold strict moral and ethical work practices and treat every team member as what they are: a human being.
Our Outsourcing Solutions
We want to help you grow and scale. Freeing-up your team's bandwidth from back office tasks should be a top priority. Keep them focused on higher value projects while we handle the rest.
Part-Time / Fractional Reps
We can accommodate businesses who don't need full-time or dedicated resources. This is great for startups or businesses who are unsure of how much workload is on the horizon but know they need to win back time.
Full-Time / Dedicated Reps
If you already have an in-house team, we can augment your team with dedicated reps. This is common for businesses who need dedicated resources and also have in-house managers who can work with ours.
Fully Managed Back Office
Great if you want to outsource most or all of the back office support to RPM. We'll manage all aspects such as process development, automation tools, org structure, etc. and report into one in-house leader.
Our Benefits
Nearshore in LatAm for Sustainable Quality
Work with a team who is in the same time zone as the US and who understands the culture and work environment of your customers and in-house team. This leads to better retention of quality individuals as they can work with you during normal business hours and interact with your customers naturally.
English Proficiency + Spanish Fluency
42 million people in the United States are native Spanish speakers, which means customers will feel more comfortable interacting with your business in Spanish. We have Latin America based teams to support English + Spanish or Spanish only. Authentic connection in every interaction is part of our standard of excellence.
Culturally in-tune
with the US
"You mean, you're not in SF / NYC / LA / Miami? You sound like you live there..."
...is a comment we hear a lot, and that's a great thing. Our close proximity to the US and the cultural overlap with Latin America means our team works, lives, and feels in-house. All of this makes working together that much easier and more enjoyable.
Our Onboarding Process
A major advantage to outsourcing customer service with RPM is our quick time to market and fast ramp up time. Get up and running in as little as 2 weeks or longer for larger, more complex operations.
01 Goals and objectives
(2-6 hours)
Getting an accurate picture of size, scope, and complexity of the total operation and the day-to-day role.
02 Onboarding
(2-4 days)
Defining requirements and making the plan for headcount, SLAs, tech/tools, knowledge base, etc.
03 Building the team
(1-3 weeks)
Getting the right people on your team is a key step. We carefully match individuals with your requirements, brand voice, and work style.
04 Training
(1-4 weeks)
Training reps on products/services, work flows, protocols, and coordination with your team. Configuring of tech tools as needed.
05 Quality check
(1-2 days)
We'll do controlled "dry-runs" to ensure every team member is up to par before going live.
06 Launch and evaluate (<1 day)
"Mission control, we have lift off!" 🚀
Team + Tech = 💜
We're a tech-centric team up-to-date with the latest and greatest tools to help businesses succeed in 2024 and beyond.
If you don't see the tools you work with, don't worry, we're quick learners! Not sure which tools to use? We can provide guidance on which solutions are best for your situation.
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Our Values
People first
Treat people right and invest in them. They will amaze you.
Leadership
Leadership is the foundation on which everything builds upon.
Growth mindset
Now matter how far you've come there’s always a new mountain to climb.
Standard of excellence
Do great work and take pride in it, everday.
Get Pricing
Talk with our team to get pricing on your back office support needs. Every situation is unique, and we want to make sure we have a good understanding of your goals and expectations so we can provide accurate pricing.
